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NYSEG and RG&E Prepared as Wintry Mix Begins

Hundreds of Field Resources in Place as Weather Event Begins

BINGHAMTON, New York Dec. 1, 2019, 8:30 a.m. EST NYSEG and RG&E, subsidiaries of AVANGRID, Inc., are prepared for a wintry mix of precipitation, including the possibility of heavy wet snows and sleet associated with storms beginning in their service areas this morning and continuing through Monday. As a result of the weather, customers may experience service disruptions. The storm is expected to impact the entire NYSEG and RG&E footprint, which includes the Western New York, Rochester, Southern Tier, North Country, Capital Region, Hudson Valley and Westchester regions. Both companies have taken a proactive footing in advance of the storm, pre-staging hundreds of field personnel throughout the state to allow for a quick response should outages occur.

Current forecasts call for mixed precipitation to begin this morning in the west before turning to wet snow throughout the afternoon. In the eastern areas of the state, wet snow will begin by early afternoon today and continue through Monday evening. Significant accumulations are forecasted for many regions of the state. Heavy wet snow and ice associated with the storm has the potential to bring down trees and limbs, causing damage to overhead power lines and other electrical equipment.

The companies urge customers to monitor forecasts and prepare for the possibility of service interruptions. The companies’ storm readiness teams have been monitoring weather forecasts, planning, readying crews and equipment, mobilizing employees for storm duty. Company and contract line and tree resources are standing by in all areas, supplemented by additional line resources brought in from Canada. The companies are also coordinating preparations with state and local emergency management authorities. NYSEG and RG&E will provide updates throughout the event to the general public on their website and social media channels (Facebook and Twitter). The companies also offer customers the following reminders to prepare for the storm and stay safe if power outages do occur.

Before a storm strikes:

  • Sign up for Outage Alerts to receive updates automatically by phone, text, or e-mail as the company updates the status of the restoration process in their area. Customers can sign up for outage alerts by visiting here for NYSEG and here for RG&E.

  • Keep battery-operated flashlights and radios on hand, along with supplies of drinking water and non-perishable foods.

  • Make sure that smart phones, tablets and other mobile devices are fully charged.

  • Fill your car’s fuel tank.

Stay Away From Downed Wires:

  • Stay at least 30 feet from a downed power line.

  • If a downed wire comes in contact with your vehicle, stay inside and wait for help. If you must get out because of fire or other danger, jump clear of the vehicle to avoid any contact with the vehicle and the ground at the same time. Land with your feet together and hop with feet together or shuffle away; don’t run or stride.

  • NYSEG customers should call 1.800.572.1131 and RGE customers should call 1.800.743.1701 to report downed power lines or other hazardous situations.

During a Power Interruption

  • Contact neighbors to see if their power is off. A loss of power may be the result of a blown fuse or a tripped circuit breaker.

  • To report a power interruption, contact NYSEG at 1.800.572.1131 or RG&E at 1.800.743.1701.

  • Keep refrigerators and freezers closed as much as possible. Most food will last 24 hours if you minimize the opening of refrigerator and freezer doors.

Power Restoration Priorities: The companies’ first priorities are to respond to reports of downed power lines to keep the public safe. (NYSEG customers are asked to call 1.800.572.1131) (RG&E customers are asked to call at 1.800.743.1701) to report downed wires. Once this vital public safety work is complete, the company will:

  • Assess the damage to the electricity delivery system.

  • Develop a detailed restoration plan.

  • Make repairs as quickly as possible.

For additional information, including storm preparation tips, storm safety information, generator safety information, restoration priorities and emergency resources, visit Outage Central at or and on the company’s social media pages:

  • Facebook: @NYSEandG

  • Twitter: @NYSEandG

  • Facebook: @RochGandE

  • Twitter: @RGandE


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